Guest posting by Alisa Momin
The problem my group and I tackled this semester concerned physician communication of a diagnosis of congenital heart disease to the patient’s families. As part of our solution to directly improve communication (which would in turn improve the information retention for the families), we included a “feedback form” which would measure the retention of the families while also giving them a chance to rate their physician in how well he/she communicated the diagnosis to them. However, a concern that came up was whether it would seem insulting or insensitive to ask families to take this “exam” while they were still emotionally overwhelmed with the diagnosis. I’ve created an infographic about feedback forms and some suggestions in how to mitigate the concerns that were brought up.
Sources:
(Feedback form example) https://www.mercyhospital.org.nz/patient-information/patient-feedback/complaints
(Psychosocial assessment) http://www.wisegeekhealth.com/what-is-a-psychosocial-assessment.htm